Refund Policy

General Policy

We are committed to providing quality services to our customers. If you are not satisfied with your purchase, you may request a refund subject to the terms outlined below.

Eligibility for Refunds

Refund requests may be considered if:

• The service has not yet been delivered or activated.
• A duplicate payment has been made.
• The transaction was processed in error.
• We are unable to provide the purchased service.

Refund requests must be submitted within 7 days of the original transaction unless otherwise stated.

Non-Refundable Items

Refunds will generally not be provided for:

• Services that have already been fully delivered or completed.
• Change of mind after service delivery.
• Any fees charged by banks or payment providers.
• Services suspended or terminated due to a violation of our Terms and Conditions.

Cancellation Policy

Customers may request cancellation of a service before it has been completed or activated. Once a service has been delivered or activated, cancellation may not be possible.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Please allow 7–14 business days for the refund to appear in your account, depending on your payment provider or financial institution.

How to Request a Refund

To request a refund, please contact our support team and provide:

• Your name
• Order or transaction reference
• Date of purchase
• Reason for the refund request

Our team will review your request and respond within 3 business days.

Contact Us

If you have any questions regarding this Refund Policy, please contact our customer support through the contact information provided on our website.