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Everything you need to know about iCall’s Cloud PBX and AI telephony.
iCall is a Cloud PBX and AI-powered telephony platform. It gives your business a complete virtual phone system — SIP trunk lines, extensions, IVR menus, call recording, and human-like AI receptionists — without any on-site hardware.
Yes. Every plan includes a free trial so you can provision a Cloud PBX domain and test calling before you commit. Click “Start Your Free Trial”, sign up, and you can activate your services from the dashboard in minutes.
Three steps: create your account, choose a package, then activate your services from the dashboard. Your Cloud PBX domain is provisioned automatically and you can start configuring extensions right away.
No. iCall is fully cloud-based. You can make and receive calls from our Windows desktop dialer or the iCall mobile apps (Android, iOS, and Huawei AppGallery) — no PBX boxes or desk phones required.
Each plan includes SIP trunk lines, a set number of extensions, custom IVR menus, and call-recording storage. Intelligence features such as the AI Agent, WhatsApp Call integration, and Microsoft Teams (SBC) integration are available as add-ons. See the Packages page for the details of each tier.
The AI Agent is a 24/7 virtual receptionist — conversational AI that answers FAQs, schedules bookings, and routes priority calls. It’s an optional add-on; the monthly add-on fee is shown on each package, and call usage/minutes are billed separately.
Yes. iCall provides compliant call recording with encrypted storage, so you can capture conversations for quality assurance, training, and legal compliance. Storage capacity depends on your plan.
A Windows desktop dialer and native mobile apps for Android (Google Play), iPhone/iPad (App Store), and Huawei (AppGallery). You can download all of them from the Download page.
Calls use TLS-encrypted SIP signaling, and stored credentials and recordings are encrypted with industry-standard safeguards. See our Privacy Policy for the full details on how data is handled.
Reach our team any time through the Contact page, or email us directly. We’ll route your message to the right department and get back to you.
Still have a question? Contact our team.